Wrong Add On

[sekkato]

I purchased the wrong Add-on for talking to the US and Roaming. Can I get a refund? Thanks in advance

[softech · Accepted solution]

@sekkato   

if you are calling US , you will need the 1000 US Long Distance minutes. 

If you are in the US now and you need to talk , you will need to buy the one of those Roaming add-ons

You can contact the mod to try to get a refund or get a plan swap.

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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[Anonymous]

 @sekkato : Are you in Canada and wanting to call the US? Or are you in the US and wanting to make calls?

Do you see at least the amount you paid in your Available Funds? Do you see the incorrect add-on down in your My Data & Add-ons on your self-serve overview page?