Won't let me renew/change plan

[FetaCheeseLena]

Hi all.

I'm going away for two months, so I wanted to set things up before I leave, but it won't let me change my plan. 

I already pre-paid $120, the price of my current plan, which it seemed to want even though I will be changing to only $10/mo.  But even with pre-paying $120, it still won't let me change my plan (on a future date). 

Suggestions welcome.

[srlawren]

@FetaCheeseLena my apologies--I forgot you had already unfortunately topped up for another 90 days.  I'm not sure the best way around this.  @MarieHelene_L or @Luddite do you happen to have any ideas?

[FetaCheeseLena]

Even with auto-pay disabled, won't it renew from my balance anyway?  Or no, everything stops when you disable auto-pay?

[srlawren]

@FetaCheeseLena yes, disable auto-pay.  That's the quick version.  EDIT:  my apologies, I forgot you had already topped up.  Please disregard this crossed-out bit.

Honestly, spend 5 minutes and read the article from @Luddite that I linked above.  You'll be happy you did.

[FetaCheeseLena]

Hi, yeah someone else told me the same thing, and sure enough when I select a plan the renew button goes darker. 

But i also found out I can leave my account without a plan for up to 90 days. Now the problem is that I have pre-paid so it will automatically renew.  I'm trying to figure out a way around this.  If you know anything, let me know.

[srlawren]

@FetaCheeseLena I should add that if you are looking for an extended absence, you really owe it to yourself to read @Luddite's excellent guide located here:  http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M9...

[srlawren · Accepted solution]

@FetaCheeseLena I think I know the problem:  there is no such thing as a $10/month plan.  I think you are trying to select a 30 day plan with NO talk, NO texting, and NO data?  Unfortuantely, that is NOT a valid plan.  You MUST select at least one plan option.

[Samianauman]

Try a different browser if thats doesnt help then Contact mod then will fix it manually for u so you won't get surprise in future or when you away for 2 months

Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address
Thanks