Woke up to account suspended?

[biggyk]

Could I please get a mod to help me with my account. I logged into self serve this morning and there is a notice that my account was suspended???? Im not even a full month into my 90 day plan. I purchased some roaming add ons yesterday and they have been working fine while im here in the States.  

Im worried because it says im going to loose my number. Please help!!!

[biggyk]

So any word on this issue? Do I need to contact a mod again?

[biggyk]

@Areid7799 I am and it's working great.

[Areid7799]

I'm curious if you're getting LTE service on ATT....

thanks 

[biggyk]

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@kav2001c wrote:

@biggyk the account issues are numerous and well known. Mine has blown up also. Unfortunately all we can do is be patient.

Ok its good to know its not just my account.

[Scavenger29]

Yep I had same issue.
How I ended confirming it first was to send myself a text when it failed called *611 and topped up manually.

[kav2001c]

@biggyk the account issues are numerous and well known. Mine has blown up also. Unfortunately all we can do is be patient.

[biggyk]

I have been on att since I've been here yesterday. So far it's been great no issues except this account error on self serve.

[kav2001c]

@biggyk I know not main reason for your post but I have to ask: you tested the US roaming? How does it work? Which carrier do we roam on?

(Don't stress losing number... even if account suspended number is not released for 90 days so Public Mod can always get back)

[biggyk]

It seems my service is still working so at least im not stranded.

[biggyk]

Im guessing its just a system error. I think maybe adding the roaming caused a problem with the plan.

Thank you for tagging a mod for me. Hopefully I hear back soon.

[CaNuCk07]

@biggyk  Make sure if you want the mods to see something you tag them, @Shazia_K.

But best bet is to send them a private message with your issues.  Im sure its not easy since you're not in the country, but its the best way to get your issues sorted.

GL!