11-17-2016 12:11 PM - edited 01-05-2022 12:30 AM
O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and the time loss??
11-19-2016 02:57 AM
11-19-2016 01:17 AM
O.K. so I thought I would ask again...
Hello, I had to go almost 17 days without the use of my phone because of the sim card didn't work..Not to mention I had to pay to replace this sim as well ( Which I find a little unfair for loyal customers) As well as not being able to use my phone for a little over half the month I paid for!
So again, Will I be compensated??? @Saray_O @David_J
11-17-2016 12:52 PM
11-17-2016 12:47 PM
@Rockdaddy22 It just stopped working.. It was working and then I topped up and it wouldn't work after that.. I have no idea what happened! I did get my new card and all is working again.. But I haven't been able to use my phone for 16/17 days out of the month I paid for and I still shouldn't have had to pay for the new card either.. I do however understand why they would charge new customers but not loyal existing ones..
11-17-2016 12:43 PM
11-17-2016 12:40 PM
11-17-2016 12:26 PM
11-17-2016 12:25 PM
I asked twice and was dodged twice. Not looking good, but I'd also like this looked into.
11-17-2016 12:23 PM
Yes, I understand they changed the rules on the Sim Card. But that should only apply to New customers and not Loyal existing customers! It is not my fault I couldn't use my old card anymore!
11-17-2016 12:18 PM
Sim Card purchases are Non-Refundable, PM changed the rules on that, the other, not sure