Why didn't my plan change on renewal?

[FlipNB]

When the new 4G plans were announced I did the 'change on next renewal' but my renewal came and went without a change. Bear in mind I'm now about 10 days in the month because I didn't bother checking as I assumed it would be done but we had a power outage last night and I definitely felt that 3g slowness.

Since this is a prepaid service do I need to wait until next month to change, or will they credit me if I change now? I don't think this should be my fault since I did the renewal change on the first day the new plans were available but it didn't happen for whatever reason. 

[esjliv]

@FlipNB  - it has been 10 days since your plan renewed after selecting a plan change? Check your "payment history":  Public Mobile - My Account

Does it say the new plan renewed 10 days ago?

OR, did you just schedule the new plan on Next Renewal, in this case you need to wait until your plan renews to take effect. 

Be aware, if you Change Plans Now you will not be prorated the $'s in the current cycle you are currently in.

Note:

"If you activated on a plan that includes data, it could take up to 48 hours until you experience full 3G or 4G speeds. Similarly, if you change your data speed from 3G to 4G LTE or vice versa, the same delay may occur."

https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

If these are not your scenarios and still having issues, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[computergeek541]

---

@FlipNB wrote:

When the new 4G plans were announced I did the 'change on next renewal' but my renewal came and went without a change. Bear in mind I'm now about 10 days in the month because I didn't bother checking as I assumed it would be done but we had a power outage last night and I definitely felt that 3g slowness.

Since this is a prepaid service do I need to wait until next month to change, or will they credit me if I change now? I don't think this should be my fault since I did the renewal change on the first day the new plans were available but it didn't happen for whatever reason. 

---

You'll need to contact a customer support agent. Please open a ticket though https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Hopefully, a CSA is able to perform an immediate plan change for you but then credit out most of the cost of the plan that you're leaving behind.  If the plan you're changing to is more expensive, you'll need to have enoguh funds already in your account.