Why am I not recieving calls

[TRACYBUDD]

Hooked up a friend  yesterday and his not recieving incoming calls. Goes to voicemail.

Text works and outgoing calls work.  

[sandpublic]

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@TRACYBUDD wrote:

Hooked up a friend  yesterday and his not recieving incoming calls. Goes to voicemail.

Text works and outgoing calls work.  

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More than likely the number port has not completed. As a workaround your friend can use his old SIM card from the previous provider until the port completes. As soon as his phone stops working with the old card it means that the port was completed.

Otherwise keep using the PM SIM and when you receive a text from PM that the port was completed the everything should start working again.

[duffer900]

Did you port your number? Or is it a new number?

If it's ported, from what company did you port from?

[ShawnC13]

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@TRACYBUDD wrote:

Hooked up a friend  yesterday and his not recieving incoming calls. Goes to voicemail.

Text works and outgoing calls work.  

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To me this sounds like a port that hung up.  Ports should only take a max of 4 hours.  He will need the assistance of the moderators.  

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 pm(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[TRACYBUDD]

Yes. Used same number from other company

[TRACYBUDD]

Yes I can get text and call out.

[Metal1967]

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@TRACYBUDD wrote:

Hooked up yesterday and not recieving incoming calls.  Goes to voice mail

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@TRACYBUDD 

Did you port your number?

[austinhuang]

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@TRACYBUDD wrote:

Hooked up yesterday and not recieving incoming calls.  Goes to voice mail

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Are you new number or ported-in? Do you have signal? Can you call out? Can you receive/send text?