Where's my Sim card?

[CrispyBacon]

It said 2 business days. Can someone please look into this? I can't even order an e-sim because I've already ordered the physical Sim. I need my phone to be working for work! 

[softech · Accepted solution]

@CrispyBacon 

if you had an eSIM before, you can get replacmenet eSIM for free (but sorry, your physical sim order cannot be cancelled or refunded)

I understand it seems like you tried the eSIM purchase but failed, you can check with PM support and check out why not

[CrispyBacon]

Thanks. My old phone died with the e-sim. I didn't realize e-sims were one-time use, so I opted for a physical Sim as a replacement. I have a replacement phone, but no cell service for a week, now.

The app won't let me order a new e-sim in the meantime, since I've got the physical one coming. 

[softech]

@CrispyBacon 

The "2 business days" is referring to when PM will fulfill the order 

In fact, Sim card are sent via Canada Pist.  The delivery usually take a week, but can be as many as 3 weeks

When you placed the order?  If it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there