What the heck is happening?

[bb6640]

I put in enough funds to take care of my monthly payment yesterday, as is my monthly routine. I logged in today to check everything was good only to find a confusing announcement saying my account was suspended because it didn't have enough funds, even though it also shows i have enough right next to the the announcement.  I also found my inbox filled with clickbait spam.  What the heck is going on????

[Anonymous]

@bb6640 

spam Report and ignore and deleted...

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

[BKNS27]

@bb6640 

This normally happens couple days before your 30 day renewal is coming up to the next cycle.

I wouldn’t worry about it. It happens to everyone.

[hairbag1 · Accepted solution]

@bb6640...sounds like your plan is going through the "renewal process". If so, all is well as long as there's sufficient $$ in Available Funds to cover plan costs.

Let us know if your phones calling features quit working.

Otherwise...all is well.

[Anonymous]

 @bb6640 : Spam happens. Report/Ignore/Delete. Don't click links.

Are your services working?

Can you post a screenshot of your overview page so we can see what you're saying? Blank out personal info of course.

Rather than asking a thousand questions and only some being answered.

It might also sort itself out in a while.