What is the length of time to allow for an AD-on to work before reporting an issue?

[cowboyhq]

I have successfully added the *8.00 US roaming Ad-On to my number. It shows up under my Ad-Ons. I have reset my phone. 

Still unable to dial a USA number from Canada.......

Please advise.

N

[popping · Accepted solution]

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@cowboyhq wrote:

Now we have established I am dumb, do you have any ideas how to revers this and get it on the correct ad on?

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Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[GreatCanadian]

Hey, that's not dumb. Innocent mistake!! The mods are really good about this. If I were you I would go ahead and purchase the second plan I mentioned. Then send off a message to the moderators explaining what happened. They don't have to issue a refund, but they are generally very understanding in these cases, and they may refund you the $8.

Also, the 200 minutes roll over from cycle to cycle. They are available to you until you use them up. I have that 200 minute plan for the last 9 months and still have about 150 minutes left.

GC

[cowboyhq]

Now we have established I am dumb, do you have any ideas how to revers this and get it on the correct ad on?

[cowboyhq]

Oh no I am so dumb. 

[GreatCanadian]

If you bought the

200 U.S. & Canada Long Distance minutes

for $8 plan then that one SHOULD allow you to dial the US from Canada.

When you purchase these add-ons they should be available for use immediately.

GC

[GreatCanadian]

The US roaming add-on is for use WHILE IN THE UNITED STATES. Is the add-on you purchased the one that is valid for 10 days?

GC