What is the acceptable amount of time to wait for a moderator?

[Eagleman963]

@CS_Agent @Jeremy_M I've been waiting for a reply since Monday night. I know that the structure has been changed but I thought that there would still be some level of service maintained. Can someone please respond to my issues that I've sent via private message.

Thanks

[cacio]

I'm still waiting for the Mod Team to port my number from Koodo Prepaid, sent 4 messages since Sunday after activating my SIM card on Saturday night. Please help...thanks a million !!

[Mary_M]

you're welcome @Samianauman 🙂

Mary

[Samianauman]

Thx for updating respond time Mary.

[Mary_M]

I'll get to you shortly as well 🙂 @mikefradette

[mikefradette]

Thanks Mary! I've been waiting as well for my sisters porting issue! Hopefully it's resolved soon today!!

[Mary_M · Accepted solution]

Hey @Eagleman963,

thank you for reaching out to us and for your patience!

We usually strive to answer within 60 minutes, however we've been experiencing a few delays amounting to a 24 to 48 wait time. This is slowly going down - we will get back to you shortly, within the next few hours at most. Look out for a reply via private message 🙂

Regards,

Mary

[ShawnC13]

@Eagleman963, I have heard that response time was still around 48+ hours.  I am sure they are not ignoring you just processing requests on the first come first served basis.