So, for context: 90day plan is renewing next week. And, running somewhat low on data, we're checking the real time counter more often to space data out 'til renewal. The phone is turned off overnight, and data is off when not in use during the day, and when in use, all background data is off and we're only downloading pictures and videos over WiFi.
How the H can the real time counter on the landing page (which usually is reflecting our usage fairly accurately) go from 75MB to 170MB to 68 MB to 167 MB to 62 MB to 161 MB to 58MB etc when checked in the evening and in the morning?!?!? Counting down 75 - 70 - 68 - 67 - 62 - 61 - 58 etc seems to tie in with usage. But either we have those 100MB or we don't have them?!? At this point that on/off amount is twice the amount that we have for sure.
CSA is just shrugging their shoulders and says that it's our problem, not theirs, that we are low on data and that we should buy an add-on.
Public Mobile, the counters on your website is legally binding. So get your act together and make it accurate and reliable!
\rant
Edited to add: while the timing seems somewhat different, the 100MB reporting inconsistency is also happening on IVR. The reporting on the app has always been mere guess work.
Second edit: This is not a browser cache problem - we always start on a clean slate (cache cleared, incognito mode), and switch browsers to double check.
