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What is Enhanced-911 (E-911)?

Retraité / Retired
Retraité / Retired

E-911 is a 911 service that allows an emergency operator to use your wireless phone number to find your location automatically when you call 911. Public Mobile offers two different phases of Enhanced 911:

Phase 1 E-911 determines your location based on the mobile phone tower you are closest to. This technology is available all over Canada.

Phase 2 E-911 determines your location using GPS technology when placing an emergency call to pin point your location to as close as 50 metres (in ideal conditions).

E911 calls made from mobile phones are subject to the same limitations as regular calls from mobile phones. For example, if you're underground or too far from a network antenna, your signal quality may be affected and you may not be able to connect to the network.