6 hours ago
For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.
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there issue is affecting subscribers in Western Canada, but we know not everyone over there has the problem, only some
we don't know when Telus will fix it. It is affecting Telus and Koodo as well. Try reboot the phone every so often and test again
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by
computergeek541
I am aware of the outage from this morning, I am able to receive calls, but not able to make them. I did put a ticket in. It is now 3:30 MST and still haven't had any word or resolution.
Another family member has same plan, but they are able to make calls and receive calls.
Does PM have a message board or place notice on website?
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Lucky you, mine still isn't working.
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I can make a receive calls now. I had to toggle the airplane mode off and on.
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I'm able to make and receive calls now. I'm in Calgary.
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@catb are you still having issues calling out? Some have reported back to say it was now working. If it's still not working try restarting your phone
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Not sure on that as my son has a cell on public mobile network and he can make and receive calls. Sure wish customer service would get back to me as its hard when you can't even submit a ticket 😞 due to error 404
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I have that problem since mid-morning and have tried to submit a ticket.
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Problem resolved Phone is working .... Telus network problem
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@watrbaby I don't think it's a problem with your SIM card, there is a known TELUS outage affecting Western Canada (BC, AB and SK). They are actively working on it so just hang tight and helpfully they'll have it fixed soon.
There's been a lot of posts today so it's very unlikely that everyone's SIM cards have all gone defective
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I'm having a similar issue today with out going calls including my voice mail. I can text and recieve calls. It's the Sim not the phone because I tried my sim in another phone with the same issue. I managed to submit a ticket second try. I'm in BC Vancouver Island. Samsung Galaxy S10E
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Am in Alberta
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no I had rebooted earlier when I first noticed the outage and I just tried it about 20mins ago and it worked!
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thanks @Gigi121 for confirming. Did you have to reboot your phone to have it working again?
and which province you are in?
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Resolved!
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which province you are in?
there is current problem with voice , especially with calling out
if you want PM to confirm if you are one of the affected , or fix your problem, message them using this link instead (since you cannot use Chatbot):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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@catb are you located in Western Canada (BC, AB or SK)? There's is an outage still being worked on but will hopefully be fixed soon. Your text and data should not be affected though
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I am losing my mind I can't make or receive calls, submit ticket not working 404 error code and can't send a message to customer service!
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try reboot phone. I think Telus is bringing the system up and down now. But should be back any time soon
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UGH, I spoke too soon. Back down again now but maybe a good sign I was able to make a call that progress is being made to get service back to functional.
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we don't know. But someone just have the voice issue resolved. Try reboot phone and hope same good news for you
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AB only, no way, salmon arm 1144 PDST, no voice service yet
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actually a community member just said he is ok with making calls now. Maybe reboot phone and test
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Thanks
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we don't know, we are just customers.
The latest update was at 2:37pm, but it has no mention of the ETA
you can try to ask PM, but I doubt any agent able to tell either
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@Mommafox no official time has been given but they are actively working on a fix. You can check back here in a bit to see if there are any updates as a CS_agent will often post that a solution has been made
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Heads up that I can receive and place calls. Hope everyone's service is back up!
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When will PM and telus networks be working again for calls?