Wanting to add data to a current plan

[mtdspeedy98]

Hello everyone, 

My friend wants to add data to their current plan, but unfortunately he is unable to login to his account and he is unable to reset his password. What can we do about this situation? Please let me know.

Thank you.

[hairbag1]

Sounds likle your friend will have to send a message to moderators with brief discription of the problem, complete with whatever acct info he has ie; phone number, billing address etc. Be advised that response times have been running to 48hrs or longer so please be patient. Good luck.

[mimmo]

do they want the 30$/gb addon or to change plans?  the 1gb addon you might be able to do it by calling 611.  (not sure). if teh password reset fails then  most probably they need to contact the mods and request a password restet. mods are replying in 48-72 hours.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions