Wanted new plan, charged me for old plan

[mkwok118]

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically changes plans as well. Turns out, that wasn't the case. It didn't change plans for me and charged me for the old plan and I now have available funds that was meant for the new plan. I was wondering, since I literally just paid for this plan, if it's possible to switch to the new plan and pay the difference?

[mkwok118]

Messaged mods, all fixed. Thank you

[LEGO]

You will need to send a private message to a Moderator_Team, they will help you!
Here is the link: click here
In your message, please provide your name, Public Mobile cell number, and PIN.
Good luck!

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[ShawnC13 · Accepted solution]

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@mkwok118 wrote:

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically changes plans as well. Turns out, that wasn't the case. It didn't change plans for me and charged me for the old plan and I now have available funds that was meant for the new plan. I was wondering, since I literally just paid for this plan, if it's possible to switch to the new plan and pay the difference?

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If your account is expired/suspended only a MOD can change plans for you.  You will need to contact them via private message and see if they are able to correct this for you.

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

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