Waiting for replacement of returned certified pre owned phone

[e9vo]

Hi

I shipped the phone back to you and its been more than 10 days, but i have not received the new certified pre owned phone till yet. Please advise?

[Montrealpost]

I may have issue with my CPO phone, contemplating request for replacement.  Did PM ask u to mail phone back, not bring to Telus store?  Thanks in advance!

[ShawnC13]

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@e9vo wrote:

Hi

I shipped the phone back to you and its been more than 10 days, but i have not received the new certified pre owned phone till yet. Please advise?

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@Jess_D, are you able to provide direction for this customer?