Waiting for PUK

[Phil27]

How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.

[softech]

@Phil27   maybe Alex saw your post and grab your ticket from the long stack of tickets  🙂

happy that it is now resolved.

[Phil27]

Problem has been solved, thanks to service agent Alexander. Thank you all who replied also.

[computergeek541]

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@Phil27 wrote:

How do I message them?

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At ths point in time, I wouldn't send a private message.  Private messages automatically receive a slower response time.  Tickets are pritotized based on the type of issue, and sending a private message to submit a new ticket sends it to the lowest priority as ticketing system was bypassed.  Reponse time to tickets can vary greatly.  

[Handy1]

@Phil27  right here 

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[Phil27]

How do I message them?

[Phil27]

Yes I opened a ticket at 08:45 this morning

[dust2dust]

I was 13 minutes just earlier today from submitting the ticket to getting a reply back saying done for adding the 1gb points data freebie using the pin method and for someone else's account but using this community account.

[Phil27]

The message reads 'SIM card is PUK locked - No service.

I accidentally locked it by entering the wrong number 3 times when trying to to set up security on my phone

[softech]

@Phil27   usually PM support will reply within 2 to 4 hours.  You can try to message them for update

however, you sure it is a sim card PUK you need?  PM support can provide you sim card puk and not other PUK.  

What was the exact error message/  If it is a carrier unlock code PUK, then PM support likely cannot help

So, what was the exact error?

[Meow · Accepted solution]

Did you open a ticket or send private message to agent?

Ticket response is usually 10-120min as per my experience.