Wait times

[Dolphin12]

I don't understand why it's taking so long to hear back from customer service. What is an acceptable response time? I understand there is a post saying response time is longer than normal but it's been over a week since I sent a message.

*****UPDATED *****

I received a response to my ticket and it looks like things are going to be resolved 🥰

[Dolphin12]

@Rastin I have checked my messages multi times. I don't want to send another message as it adds to the back up.

[Dolphin12]

@Sansan I keep checking in here as well and nothing .... no response 

[Sansan]

@Dolphin12  you can check your messages here. It doesn't always show up. If no messages send another.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Rastin]

Send another ticket or private message. That not normal . Did you check your messages