WORST SERVICE EVER

[bcoffey]

My Mom has been in the hospital for 4 months and Public Mobile has been the worst company ever. KODO has actual people to talk to. After Mom loosing her phone and paying for two Public phone lines for 2 months, Moms phone turned up. We were able to keep both phones going until yesterday then PUBLIC canceled both!!  Because we made a ticket (after daughter setting up community account for her) inquiring about cancelling one phone line, we assumed we would hear from them - not respond in a chat room. We finally got into the account from the phone to add auto pay and cancel the other auto pay now both phones dont work. We can not access our account as it says our password is not correct despite having it written down in a book. What the hell is wrong with this system. It is NOT USER friendly and I will be cancelling both phone plans with this COMPANY> STAY AWAY.......

[HALIMACS]

@bcoffey 

Public Mobile makes no qualms about its online only platform.

No live support here. 

If live agents and long hold times are preferred, only to reach 1/2 knowledgeable reps,  may be best to choose a 1st or 2nd tier mobile provider, not this one,  Chatr, or Lucky. 

I'll stick with one i can manage with this community of real time-tested professional users. 

[darlicious]

@bcoffey 

Contact customer support as suggested by @BeachNBeer to find out what the situation is with both accounts. It sounds like maybe an autopay failure with the new payment card that was added. There could be a minor error in the address not matching exactly what is on file with your credit card issuer.

You may find sending a private message easier than dealing with Simple--Simon to submit a ticket. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

@Mary_Pederson 

Not sure where your comment comes into this....its out of left field. Public mobile did not exist in 2006 unless you made a typo and meant 2016. Customer support is all online for pm and in the last two years response time and customer support overall has been very good and timely. If you have been having issues getting a problem resolved we can offer you advice and the proper steps to take to get the customer support you may need.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[CountyDownIeUk]

@bcoffey 

Brian?

[Yummy]

If PM cancelled your phones it has to be a reason for it. Usually it is for nonpayment after 90 days; your account is deleted and phone number lost.

When was last payment to PM? Check your credit card statement. You said you set up autopay; but how was service been paid before that? After few months on misplaced phone maybe plan was not paid at all thus got suspended?

[BeachNBeer · Accepted solution]

@bcoffey 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.