WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

[dumbphone]

PLEASE RESPOND NO TEXT ARRIVES.

All third party services confirm messages sent!

[Michael77]

@dumbphone,

I hope your issue gets resolved soon. You are in good hands with @Mary_M. Take care.

[dumbphone]

This is clearly a superior support method I love waiting days for basics.

[dumbphone]

Still not getting any 2fa codes.

[dumbphone]

@Mary_MThanks for taking up this issue I look forward to functioning 2fa again.

[NDesai]

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@dumbphone wrote:

btw @NDesai the party I ref'd to was for @Jeremy_M who is leaving PM
but if you are saying there was not a party that is sad ... he deserves one for all his efforts!

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Yes, he definitely deserve it, and i would love to be part of. 

[NDesai]

@dumbphone Did you send private message to the them? 

cc: @CS_Agent @MarieHelene_L

[dumbphone]

btw @NDesai the party I ref'd to was for @Jeremy_M who is leaving PM
but if you are saying there was not a party that is sad ... he deserves one for all his efforts!

[imm1304]

Hi @dumbphone!

What happened?  It looked like you were in contact with Mary. 

[dumbphone]

@stonechucker

My issue will be resolved will it?

Mind telling me when exactly?

Seriously!

[dumbphone]

@NDesai

thanks I dont know how I could have gone on tagging without you

[dumbphone]

I am not suggesting support is malicous, stupid or neglectful ... but I think that the decisions made to cripple public mobile were obviously motivated.

[dumbphone]

I would hope support is not malicious.

Hanlon's razor comes to mind now that you mention malice:

Never attribute to malice that which is adequately explained by stupidity and neglect.

So now that we bring the topic to light what do you think was behind the descision to remove a working and functional support system for users?

[NDesai]

Lol what party? 

You tagged the username who you suppose to send a private message. Click here to send a private message to the Moderator_Team if you haven't already. This profile will not give you accurate online status. But they will get back to you shortly. 

[stonechucker]

@dumbphone, seriously, why so harsh?

Look, as you've said, not one mold fits everyone, so either be paicent with what's going on, as most likely not a life and death situation (I could be wrong, but very sure it's not).

There are a number of issues currently if you read other threads, and the volume of support requests is elevated.  As mentioned, it's a first in, first out response.

Your issue will be resolved.  I see Mary has already made contact in this thread with you.

You obviously know where the public mobile website is, perhaps I should suggest you read some knowledge base posts to familarize yourself with other chnages since your last stint in Public Moblie.  I only joined 18 months ago, so I've never had the call centre support.

All advice is offer in the spirit of helping you, no malice is intended.

[Mary_M]

Hello @dumbphone,

thank you for reaching out to us!

I'll go over your messages and get back to you soon - please allow me a few moments.

Regards,

Mary

[dumbphone]

I dont want to interupt your good bye party but I really need support here today.

Can you let me know who to PM before you head off to koodo?

I messaged @CS_Agent but they are not online it would appear.

[dumbphone]

@CS_AgentI sent the pm's as folks recommened  how about a reply in under 3 hours we have already doubled the projections of the community expectations of 1 hour as 2 hours have gone by without any reply to my concerns.

[dumbphone]

As for hours on hold that is basically the experience here ... waiting waiting ... still can't access my accounts.... sms verifications never arrive ... third parites confirmed they were sent.

As for all caps sorry to yell.

but that should not be a reason to not provide support.

[dumbphone]

If I would have known that cheap old telus was no longer supporting new users with phone support I would never have re-joined public mobile to be honest I dont get dropped support calls at any carriered ..nor do I have my issues take as long as this interface does.

So I am glad it works for you... but one size does not fit all.

[dumbphone]

Oh did I hurt your ears?

[wetcoaster]

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@dumbphone wrote:

A badge for Good citizen 😞

 I need a rioting citizen badge instead!

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@dumbphone

Or better: a patient one that isn't shouting (all caps) might help? 😉

Seriously, hang in there! I do understand your frustration. However, the moderators (= PM employees) work on the private messages on a first come first serve base and will get back to you asap - you are in good hands. (This is based on my understanding is that you have actually sent them a private message as suggested above by @imm1304.)

I personally prefer the PM customer support experience through the forom / private messaging over any so called phone support I've received from other providers in the past (including being chucked out of the line at any time, spending hours on hold and getting conflicting information from one CSR to the next...)

[CalvinW]

Yeah, it usually takes a while. There are only a few moderators 

[dumbphone]

A badge for Good citizen 😞

 I need a rioting citizen badge instead!

[dumbphone]

yes i did

when are they online?

its a week day at noon here I expected quick services I guess they want to get the community to do that for them ... how disappointing

[imm1304]

Usually they reply within an hour.  Their hours are supposed to be 9am to 9pm Eastern time today .. so you will hear back from them eventually.  Hang in there. 

[Andy1000]

You need to send a private message to moderate tem and deplane the problem 

[dumbphone]

thanks for the info

I did do that

how long do they take I see nobody online

[imm1304]

Hey @dumbphone,

Here is all you need to know about contacting support:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Basically, you gotta send a private message to @CS_Agent and provide them with your phone number and have them take a look at your account.  

[dumbphone]

Oh Great another useless badge for my reply lol.... how about some support please! @admin @CS_Agent where is support

[dumbphone]

where is support I have three notices and a badge now but no answers ....

...this is a great way to anger those needing support PUBLIC MOBILE

I CAME FOR SUPPORT NOT BADGES!