@will13am wrote:
@pm-smayer97, I do suspect some of the quirks you allude to. I have a single community account that I use to manage 6 different online accounts; it used to be even more than that. I am wary of mix ups and problems that can cause. The verification system does not work well for me because I cannot receive SMSs on any of the phones I don't use. Until recently, email alias did not play nice with the verification system. My go to strategy continues to be private messages to the moderator team directly without aid of smartforms. Smartforms was intended to make sure customers provided enough information about their problem so the moderators can work on it right away without spending time asking for more information. I am very verbose in my private messages and so smartforms is more of an irritant for me than an aid.
/rant
I am in the same boat, handling multiple accounts (currently 7, but had many more at one point).
Yes, I forgot to note that the "smart" form does not have a comment section to include additional relevant info.
TIP: in turns out the one field in the form is a free form field that can take a LOT of info, but it lacks any formatting ability (e.g. separating paragraphs) and is not conducive to editing easily.
The one motivation for using the "smart" form is that they are supposedly given higher priority. But in the end, since multiple inquiries are still not separated as the follow up communication is still via the PM system, I agree that it is not much better than the old system of contacting the moderators via PM.
Not sure your issue about your reference to SMS as I receive all my communication via e-mail (through the PM forum).
