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Vouchers not loading

Jakeg
Great Neighbour / Super Voisin

Hi there,

inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my account I can not send or receive calls or text messages 

 

3 REPLIES 3

benfatto
Deputy Mayor / Adjoint au Maire

@Jakeg  Login using incognito mode in case you're still seeing a cached version of your account. 

kaytus
Town Hero / Héro de la Ville

@Jakeg sometimes it need take up to 48hrs to verify the vouchers.

will13am
Oracle
Oracle

@Jakeg , where did you purchase these vouchers?  Some vouchers are known to have a lag time before they work.