Voucher added, account updated, then 25 mins later, the account reverted to suspended.

[Blue_baloo]

Voucher added, account updated, then 25 mins later, the account reverted to suspended.  Can't re-add voucher and there is no history of payment on the account.

[Jakeg]

I am experiencing the same problem with my phone. Has yours resolved yet? This is a pain in the ass and cost way to much money.

[gpixel]

@Blue_baloo 

suspended is normal to see on the accounts on the renewal date

[softech]

@Blue_baloo only 1 out of 4 have the problem.   🙂

you ever open ticket with PM and have them to investigate?

And maybe try a different credit card for payment  amd see if it works better 

[JK8]

@Blue_baloo 

Very rarely a sim problem so I would not be doing a sim swap in self service anymore. Even though your son is on autopay, I would manually make a payment in self service before your son’s renewal date. That  payment will be added to Available Funds in self service and used at renewal time.

[Outdoorsman]

@Blue_baloo hi does he have his own username/email and password for his account?

[Blue_baloo]

@JK8, I am not sure what it is with my sons account, but everything about payment with PM is a major struggle.  We have 4 PM accounts in the family and the other three are never a problem.  His payments are almost always an issue whether manual or auto pay and he has been through 4-5 SIM cards in 2 years.  It is almost enough to drive me back to Bell/Telus/Rogers.....

[JK8]

@Blue_baloo 

 If you reboot your phone do any of your services work?

[softech]

@Blue_baloo reboot the phone once

login My Account again using Incognito mode  and see if Payment History page now shows the voucher payment and see if your account shows Active