03-04-2021 02:25 PM - edited 01-06-2022 02:14 AM
Why doesn't Public Mobile accept my voucher # xxxxxxxxxxxxxxxxxxxx which I purchase today from Telus for $15.00?
edited by computergeek541: removed voucher number
03-04-2021 03:12 PM - edited 03-04-2021 03:13 PM
@ghamblen wrote:Why doesn't Public Mobile accept my voucher # xxxxxxxxxxxxxxxxxxxx which I purchase today from Telus for $15.00?
Hi @ghamblen it could be that you are entering the wrong 12 digit number... use the PIN#
If you are using your self serve account to upload your voucher, log out. Before you log in again, delete your browsing history, cache and cookies. Log back in. Upload your voucher again using the PIN#. Reboot.
You can also dial 611 and upload your voucher there using the voucher's PIN#
I hope this helps
RosieR
03-04-2021 02:53 PM
03-04-2021 02:42 PM
@HALIMACS : We've all been there at least once. 🙂
03-04-2021 02:41 PM
@Anonymous wrote:@HALIMACS : Um..yeah...then edit your quote. 🙂
@Anonymous ya got me!!! 🙄
I was on it. Somewhat intended it to display as it now does. Thx.
03-04-2021 02:37 PM
@HALIMACS : Um..yeah...then edit your quote. 🙂
03-04-2021 02:35 PM - edited 03-04-2021 02:40 PM
@ghamblen wrote:Why doesn't Public Mobile accept my voucher # xxxxxxxxxxxx which I purchase today from Telus for $15.00?
Edit out this number immediately. Click 3 little dots from your post and clear the number shown in red
Anyone can see what you've posted, this is a PUBLIC FORUM - i hope someone else hasn't tried to use.
You may be out of luck already.
03-04-2021 02:32 PM
@ghamblen It takes time for voucher to be activated. A few hours around. Also, I recommend to remove the number for privacy reasons.
03-04-2021 02:29 PM
@ghamblen :This forum can be viewed by anyone including anyone wanting to use your voucher, now that you've posted your voucher PIN, others might have used it before you have chance to use it.
03-04-2021 02:28 PM - edited 03-04-2021 02:30 PM
@ghamblen : You just laid out free money for some nefarious fellow customer to snatch up. Did you try the 611 service? Is that the only 12 digit set of numbers on the voucher? If more than one then use the one called PIN.
Edit: wait...a Telus voucher is only good for Telus...not here. I know both are owned by Telus but you need a Public Mobile voucher.
03-04-2021 02:28 PM - edited 03-04-2021 02:29 PM
It can take a few hours for it to be activated.
You should remove the voucher# by clicking on the three dots on the top right.