Voucher won’t load, second voucher is fine; bought together

[Mikemont]

• Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps

[HALIMACS]

Agree, @TheGx 

Ya nailed it, @esjliv 

[TheGx]

@Mikemont :Good that you got it solved by dialing 611, but you not supposed to click your own post as accepted solution. Since esjliv post right below your original post mentioned trying 611, you should choose that post as accepted solution.

[Mikemont]

Thank you! This time no need, adding by phone611 solved the problem

[HALIMACS]

@Mikemont 

You also may want to try clearing cache and cookies, and then opening an incognito tab, and then trying again.

[Mikemont]

Did not know adding vouchers by phone611

it worked

thank you

[esjliv · Accepted solution]

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@Mikemont wrote:

• Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps

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@Mikemont ,

Have you tried by calling 611 as well as on your SELF SERVE?

Sometimes vouchers take 24 hours to be valid, but try another number that looks like it could the pin (12 digits).  If still having issues tomorrow contact the moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)