4 hours ago
- last edited
39m ago
by
computergeek541
Hello,
I recently switching phones and when I try to access my voicemail, it says the number is not set.
Checked a few threads and looks like I need to get in touch with @CS_Agent
Hoping someone can help.
Thanks!
Kevin
Solved! Go to Solution.
4 hours ago
@KB-1981, I've always accessed my voicemail by dealing my number on my own phone which is also mentioned in Public Mobile's article:
How To Access Your Voicemail From Another Phone
https://www.publicmobile.ca/en/bc/get-help/articles/voicemail-faqs
4 hours ago
Thanks @will13am I tried that, but still same issue. I've reached out to CS
4 hours ago
That's exactly what I did, but it still has that same error.
I've reached out to file a ticket with CS
4 hours ago
Usually the system would push the voicemail number to you. Try reboot the phone couple times, and Reset All Networks.
if it still not pushed, then you need to manually set it. You can set it on yoru dial app, settings, look for voicemail
You can set it to this number 778-580-4001
4 hours ago
@eddieO, I'm just pressing and holding the "1" button for voicemail. I thought it was pretty standard for it to just be set.
4 hours ago
How did you switch your account on the new phone?
All you need to do is put the old SIM in the new phone and your account will automatically switch over to the new phone including voicemail box.
4 hours ago
@KB-1981 , the voice mail number is generally set by the network. Try toggling airplane mode and deleting the cache on the phone app.
4 hours ago - last edited 4 hours ago
@KB-1981, are you dialing your own complete number from your new phone? Once it has been set I didn't think it would matter if you changed phones since it should be setup on your account
4 hours ago
@KB-1981, To get a hold of a CS_agent you can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)