Visit the wild north! Go Kayaking! Drop your kids phone into the lake!

[jroe]

So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. 

I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of the lake. 

Im going to order a new sim, but how do i move her over to it once I get the sim card, and a new phone?

[eddieO]

@jroe, I would start by downloading the Public Mobile app on the new phone. If you are trying to login and it's sending the code to the old water-logged phone, tap on the option "Didn't get the code" and then choose to resend by email instead. I think you can even try resending it to your voicemail which you can retrieve with any phone by entering your PIN number. Either way, once you get into you account you can update the SIM card info by going to the Account tab. If you are having issues accessing your account you can reach out to a CS agent 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hTideGnow]

Hi @jroe 

you can ask the code to send to email

on the security code step, click Didn't receive code or Resend code and select Send Email

if email is not an option, then you will have to message support agent and ask them to update for you.   Please submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437