Video does not play on Facebook, Instagram

[SamTseten]

Hello... Any videos I try on Facebook and Instagram, while using 5g, it only plays first few seconds and then it stops. It works fine on Wifi.

Can you please enable my full internet speed. Thank u.

[slusagm]

Cloudfare 1.1.1.1 is not a VPN, it is a safe DNS service only 

[BKNS27]

@slusagm 

I am using Cloudflare 1.1.1.1 and it doesn’t give you the option to another city. Problem with the free VPN.

[slusagm]

If VPN is the issues, then it is just the VPN services failing 

You can try connect to a different choice of city 

[BKNS27]

@SamTseten 

I have the same issue if the VPN is enabled.  If you have a VPN, try turning it off and see if that works.

[slusagm]

Just tested and I am fine 

FB and IG does not have 4K video or so, so, it likely nota problem with data throttle 

But did you try speed test? How fast?

Is your mobile data working outside of FB and IG?  Try Reset Network settings and try delete app cache for both FB and IG.  If still have the same problem, try uninstall and reinstall