05-03-2026 08:29 PM
The internet is very bad. My service keeps going in and out. The net stops in between and goes into either 4g or just stops entirely. Then resumes out of the blue. Have to keep switching on and off flight mode.
05-06-2026 08:44 AM
hi @Sparkingz
what phone do you have?
Which area you are in?
report to PM agent and ask them to check and refresh your account. Please submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
05-06-2026 05:21 AM
There are no network outages and resetting the network settings didn't help. The spotty internet is still going on.
05-03-2026 08:33 PM
check if there is any outage in the area:https://www.telus.com/en/ab/outages
and try Reboot phone and Reset network settings
