Verification codes

[jose2006]

i sold my phone and I need to cancel my subscription but i don’t have access to the phone number they are sending me the verification codes help

[BKNS27]

@jose2006 

Why don’t you transfer your account to the new phone by moving the old SIM to the new phone? Or if it is a phone with eSIM, just download the PM app on the new phone and purchase a new eSIM for free.

[softech]

@jose2006 

Try getting the code via email

on the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

if still unable to get the code, reach out to PM CS agent for further assistance

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there