08-25-2025 01:55 PM - last edited on 08-25-2025 05:33 PM by computergeek541
Why can't I download my usage breakdown. I never used to have a problem with it but now it won't download
edited by computergeek541: changed category label as this discussion is unrelated to Community
08-25-2025 01:57 PM
hi @Nancy35
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
