Us raoming didn't work and I want a refund

[hTideGnow · Accepted solution]

HI @Renee2215   are you back in Canada already?

if you are still in US, try to connect to T-Mobile 

If you are back, then yes, open ticket with PM CS agent and discuss with them.

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Outdoorsman]

@Renee2215 

@Renee2215 hi for a refund

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Timer]

@Renee2215 

contact to support team by private message CS_Agent