Urgent

[Yuvna]

Cannot call, send text and connect to mobile data.

Please help.

[Yuvna]

Thanks it turns out when i dialled 611 the auto payment failed.

[Meow]

MORE info is needed!

Is your account active? Did you pay the bill? etc.?

[hTideGnow]

hi @Yuvna 

are you new subscriber unable to get the new account working or existing subscriber lost the service suddenly?

check Telus outage map
https://www.telus.com/en/bc/outages

There is outage in Surrey, BC as well as some part of Edmonton, are you there?

Also, login My Account and check if account is active.  Reboot the phone and Reset network settings.  
If still does not work, try the PM sim on another phone

Last, ask PM support agent to check, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1 · Accepted solution]

@Yuvna 

log in to your account to verify if your regular renewal failed. You can also dial 611 to hear your current plan status. You'll be able to make payment using your on file payment card...but you'll need to know your PM pin number to do so.