Urgent

[Brendan_w09]

I need help!!! I tried switching my subscription and my payment method won't go through. Keeps saying "oops something happened please try again later. I've been trying for two days now 

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[esjliv · Accepted solution]

@Brendan_w09 - are your services working? If not, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) can your account be found?

Try opening your account through a tab in incognito mode.

If still issues, Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)