Urgent request: Refund Payments

[BilalT]

@Public Mobile Customer Service 

I have mistakenly processed payments 3 times in a raw as I wasnt clear if the payment have went through.

I purchased Add Ons : Data & Minutes . Please refund two payments and keep one.

Please let me know asap.

Thanks, Bilal

[hTideGnow]

HI @BilalT 

don't post your ticket number here.  CS agent won't check they community posts

But check your community inbox for support's reply.  They usually reply within 4 hours, but it is weekend evening, maybe they will reply tomorrow

[BilalT]

@CS_Agent fyi, my ticket ref# is xxxxxx

[BilalT]

Thanks alot for the info, just sent the ticket request!

[hTideGnow · Accepted solution]

hi @BilalT no worries, support will help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437