@gulinyilmaz - We are only community members, customers just like you, with no access to Public Mobile's internal systems. We can refer to actual people if needed and help out, but here is the point.
As long as you've said YES to the text from your previous provider, the number is replaced - which means your number is gone from PM system and can be taken by someone after 90 days of the number replacement.
BUT don't get too worried JUST yet. Contact your old provider to where you've gotten your number, Don't know? Just enter in your number (i.e. your phone number is (368) - 000) you put in the Area code plus the middle code in your number and contact the main provider. Find the link here: https://cnac.ca/co_codes/co_code_lookup.htm If they said that it is not in their pool, just try to contact Public Mobile support. Also don't forget to contact PM support if your phone number originated from one of four TELUS subsidiaries: TELUS, Koodo, Public, or MIKE. You can contact PM support as it is the easiest:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
