Sim Card

[Carla704]

MY sim card got damaged and I need to replace it. Can I do so and still keep my old number and same public mobile account. If so how do I go about this. Thanks for your help.

Carla

[CSA_PM]

Hi

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TheSterlinger]

I bought one from Amazon for $4.99+. It came like the next day. Then sign onto your account, go to Profile and change the SIM card number there. You will keep same pone number. 

If you cannot change it yourself,  ask PM to change it for you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Yummy]

Yes you can do it.

Get new SIM and then go to Profile and there you can do this:

- Change phone number

- Change SIM number

- Transfer Phone Number

Everything else will stay the same: your account, plan, etc.