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Urgent: eSim no services, new eSim unable to activate

Betty1122
Great Neighbour / Super Voisin

My iphone 17 suddenly lost service this morning. I've submitted a ticket, and followed the instructions of an agent to reboot, reset network, toggle airplane mode,  etc. none of them worked. I also tried to install new eSim twice under the instruction, but both failed with "unable to activate" error.  It's been a day and still not get resolved. I'm unable to receive verification codes and it caused big problem. Please help solve it ASAP, much appreciated!!

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Betty1122 

it's weird it does not work even after new esim.  Can you check if any chance your phone was blacklisted?  check here:
https://www.devicecheck.ca/check-status-device-canada/

even it is not blacklisted, if new esim didn't work, it could be a fault phone

 

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