yesterday
My iphone 17 suddenly lost service this morning. I've submitted a ticket, and followed the instructions of an agent to reboot, reset network, toggle airplane mode, etc. none of them worked. I also tried to install new eSim twice under the instruction, but both failed with "unable to activate" error. It's been a day and still not get resolved. I'm unable to receive verification codes and it caused big problem. Please help solve it ASAP, much appreciated!!
yesterday
hi @Betty1122
it's weird it does not work even after new esim. Can you check if any chance your phone was blacklisted? check here:
https://www.devicecheck.ca/check-status-device-canada/
even it is not blacklisted, if new esim didn't work, it could be a fault phone