Urgent HELP, porting problem...

[hung53]

I have old plan and i did a port number from FIDO to Public Mobile. My PM phone number is ; 450-543-3906 and my Fido is ; 514-568-7578. I called PM, they told me to ask here. She explained to me that the 450-543-3906 is on the old platform and the phone number that I ported (514one) is on the new platform... Which means i have 2 lines. What i need to do?? Because on my iphone, it Still shows the PM phone number and when i make call/text or receive call/text is Still on the PM phone number... But the thing is in my PM account, it said the new ported number..(514-543-3906). What to do?? Help... Urgent. I dont want my Fido phone number disapear forever....

[Martin]

You order that I desist is not only rude, but also not based on fact that it NEVER works.

As a matter of fact, a poster reported 2 or 3 hours ago
that PM had received his web form and had replied to it by email.

I suggest that you review previous posts before issuing commands.

[chukdefatey]

^I have made nemerous post/reply that the web contact form doesn't work and has never worked so stop telling people to use that option.

@PM please fix the damh contact us form. How to expect new clients to get in touch with you guys.

[makkahn28]

First, you click contact us, then click email away, then click none of the above, and then the email application form pops up, and then fill in all relevant info

[benwarez]

I clicked on contact us then email away... nothing happens ! I'm using chrome..

[Caroline_B]

Hello @hung53,

As explained in another post of yours, you will need to fill out a web form, click on the "Contact Us" button at the bottom of the page. That is the place to put personal information. 

Thank you

[hung53]

Need help...

[Martin]

Hello,

Considering that I do not have expertise in porting, I unfortunately cannot help you.

If you became a customer before January 27, you are entitled to customer assistance at *611. *611 is staffed by PM employees, whereas this forum has customers like me answering questions and concerns. The folks at *611 should not have sent you here; a rep should have resolved your problem when you called.

I suggest that you call *611 again, and politely but firmly insist on a solution during your phone call.

I sincerely wish you the best of success.