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[Urgent] Data is not working

prometheus_one
Great Neighbour / Super Voisin

 

I'm having the exact same problems as this: https://productioncommunity.publicmobile.ca/t5/Get-Support/Urgent-Data-is-not-working/td-p/1375476 

I was out of country and switched back to my Public Mobile eSIM. 
My mobile data isn’t working, even though calls and texts are fine and I have data on my plan.
My cell phone is IPhone 14 plus and never had issues with data before. 

I’ve already tried:
Resetting network settings
Deleting other SIMs.
Restarting the phone
Updating carrier settings
Editing the APN (it keeps switching back to isp.mb.com instead of sp.mb.com


2 REPLIES 2

prometheus_one
Great Neighbour / Super Voisin

I reset all the VPN stuff + reset network settings and it worked.  Thanks!

 

softech
Oracle
Oracle

@prometheus_one check the VPN screen and make sure you delete any VPN profiles there 

And make sure PM sim is enabled (Turn on this line) and set as Primary . Then Reboot and Reset Network Settings once more

Worst case, buy a new eSIm using PM aopz Account > Purchase Sim Card

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