Updated/topped up account - phone not active..

[driveside]

My plan had expired because the online terminal wouldn't accept Visa debit, so I purchased credits at the store. 

Topped up my account with: unlimited Canadian calling, 4 gb of data and text (this was a seperate transaction from error). 

My line is not active and states: 'talk is not included in your current plan' -- it no longer appears on my plan listing but is on my transaction history. 

Help! Please and TY!

[Shazia_K]

Hello @Khundertmark, 

Sorry about this!

Let me get back to you via private. 

Thanks,

Shazia

[Khundertmark]

Phone wont activate again...

Desperately need this working today.

I emailed 2 moderators and no responce. So if someone could get in touch with me that would be great. I have to leave for work in an hour and will have no access to wifi!

[driveside]

Yes, thank you! 

@Shazia_K was very helpful and able to resolve my account and bring my phone back to life. 

[srlawren]

@driveside have you had a chance to send your phone number to @Shazia_K?  The sooner you can do so, the sooner she can help.

[Shazia_K]

Hello @driveside, 

I'm sorry to hear about this, 

I see that you forgot to include your Public Mobile phone number in your last message. 

Can you please send that info? 

Thanks, 

Shazia

[srlawren]

@driveside please note that moderator coverage ended at 5:30 PM EST (Toronto/Montreal time zone).  Someone will be working again as of 9AM EST tomorrow, so hopefully you hear back in the early(ish) morning.

[zhadj030]

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@driveside wrote:

Thanks you @will13am! 

Please help @Shazia_K, sending PM now

---

Seems like Will13am alread did the job, make sure to check your inbox, it is easy to miss. 

Keep us updated.

Good luck

[driveside]

Thanks you @will13am! 

Please help @Shazia_K, sending PM now

[will13am]

You are likely going to need help from a moderator.  I will tag one for you in this thread.  In parallel, please write a private message to them.  @Shazia_K, please help.