Unsuccessful Sim Order but payment deducted

[noburgers]

Help! I order a sim card and there is unsuccessful error. So, I tried 2 more times but didn't realized the payment was deducted 3 times. Is there anyways to cancel all the orders?? 

[CSA_PM · Accepted solution]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[slusagm]

Ask PM to help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote