Unresolved issue with my payment

[JuliaSiebert]

A few days ago I paid for my monthly subscription to Public mobile with an eSIM and the payment has successfully gone through. Then, a day later I got a text saying there was an unresolved issue with my payment and my plan is frozen until I update payment details. I have tried to update payment details but it just wants to make me buy a new subscription and start from zero but I have already paid for this month! I don't want to pay again!! help!

[hairbag1]

@JuliaSiebert 

did you leave Kodoo or Telus owing money on your account ? Public Mobile is a cousin to those 2 companys and if you did a charge back or owe them money, it'll affect your Public Mobile activation. 

[slusagm]

so, did the bank or credit card reversed the payment?  It will be very trouble if that is the case

but you can check with PM direct and try to find a solution.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage