@Crusherfied try a network reset and restart your phone if it doesn't automatically do so. Try switching your sim into another phone to determine wether its the phone or the sim. Log into your self service account and see the status of your account. Also choose the change sim option and compare the last 4 digits to the sim card in your phone. The Sims should match.
If it doesn't, your sim may have become detached from the network. Contact the moderators and ask them to reset your sim for you. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
