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Unauthorized withdrawals from account after pausing service

Tasrol
Good Citizen / Bon Citoyen

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .

2 REPLIES 2

Tasrol
Good Citizen / Bon Citoyen
  1. Placed service into pause before payment date ,they still withdrew funds ,this happened for 3 months in a row 

Yummy
Mayor / Maire

Maybe you removed subscription to late so PM did not processed 'cancellation' on time. It is always good to remove subscription 3-4 days  before renewal date to give PM system chance to process it on time.

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