Unapproved Payments on My Credit Card

[TB97]

Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot isn't working and I'm kind of stuck here. Anyone else ever had this issue and was able to resolve it?

[TB97]

$38.8 every month

[hTideGnow]

hi @TB97 

how much extra? is that a one time extra transaction? or maybe a dollar or so in every transaction? 

Remember PM is now charging E911 fees for the government and it will be slightly more in each bill.  Tell us more and we can try to help 

[Handy1]

@TB97  Yes if chat bot not working for you , just 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage