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Unable to vrify your card

naeem382
Good Citizen / Bon Citoyen
Amount Owing:$135.60
Payment Method:

Sorry, we are unable to verify your card at this time. Please ensure your card
details are entered correctly and try again. If you continue to experience
problems, contact your card provider for more information.
i have this issue
5 REPLIES 5

naeem382
Good Citizen / Bon Citoyen
Problem is solved thanks to shazia

bwasyliuk
Good Citizen / Bon Citoyen

Any chance that you have used this card on 2 other public mobile accounts already?  I found that there is a limit of 2 accounts per credit card for some reason.  In attempting to activate 5 lines, I had to use 3 cards to make it happen.

Tino_M
Great Citizen / Super Citoyen

I also have the same issue when I used my Tangerine MasterCard to pay. I have contaced the Mods and my bank, both sides claimed nothing abnormal. Finally I changed my payment card and everything came to the end. So just try to use another card to pay, if still does not work, let @Shazia_K@Mary_M@Caroline_D Mods know or call your bank 

 

good luck to you.

ShawnC13
Oracle
Oracle

What type of card are you using.  Are you an existing customer whose renewal date has come up or are you new setting up Autopay?

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

rkreddyb4u
Model Citizen / Citoyen Modèle

Hi,

Please double check if there are any typos while entering the card Info, logout / login try again.

Hope this helps

Thanks

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