Unable to use the voucher i purchased.

[Me64]

I changed the phone number on my account and now am unable to use a voucher to top up. Does the payment not follow the phone number?

[Csteeves71]

A public mobile voucher should be good no matter the number.

[kselmak · Accepted solution]

If it has been more than 24 hours sober purchase please contact moderatorshttps://publicmobile.ca.ada.support/chat/ 

[Jb456]

Does it give you a error message..??

Please note: some vouchers have two 12 digit number..

Check your voucher again...

---

@Me64 wrote:

thanks, but SELF SERVE and 611 wont take the voucher.

---

[Me64]

thanks, but SELF SERVE and 611 wont take the voucher.

[Jb456]

When and where did you purchase the voucher? Some take an hour to activate others a few hours and some may take 24 hours.

What message are your receiving?

There is two ways to add a voucher. 

Call 611

Or log into self serve and make a payment.