Unable to update expiring credit card

[Dwhelan]

Anyone have a number for an actual person at public.  My card expires shortly and have tried everything...space and no space for postal code  exact name caps and no caps...but it states unprocessed by card issuer but my credit card company say it's public. Can't get it resolved and quite frustrated...yes I have cleared my cash and deleted everything and compared all info to my credit card info....my husband has the same problem

[Dwhelan]

We put a ticket in yesterday and are communicating with an agent now thank you for your quick response.

[HALIMACS · Accepted solution]

@Dwhelan 

As a stopgap measure, you could purchase a PM payment voucher to cover the amount of the Plan Renewal until credit card update completed.

If after trying you must contact public mobile , to contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Dwhelan]

we tried that and it didn't work

[smitty267]

Try removing the card completetly then add it back.

[HALIMACS]

@Dwhelan 

When updating credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

1. WAIT 50 minutes. 
2. Clear your browser's cache & cookies
3. Use incognito mode
4. Select "Manage My Card"
5. Select "replace card"
6. Type your address exactly as from your billing statement
7.  Don't use a space in the postal code
8.  Use ALL CAPS if necessary
9.  Type everything, not letting autofill complete any fields